Forum Discussion

lee0bv's avatar
lee0bv
Joining in
7 months ago

Hub 5x Slow Flashing Red Light

I have a slow flashing red light on my Virgin Hub 5x. Tried the usual fixes, switching off at the wall, pressing the reset button underneath, but these fixes do not resolve it. 

From reading different posts on the forum, I'm assuming I need to book an engineer, can one of the forum team private message me in order to arrange this please? 

Thanks,

Lee 

  • lee0bv's avatar
    lee0bv
    Joining in
    7 months ago

    It also doesn't appear to be overheating and sits in a well ventilated area

    • Gareth_L's avatar
      Gareth_L
      Forum Team
      6 months ago

      Hello lee0bv

      Thanks for bringing the red flashing light on your Hub 5x to our attention.

      Sorry as well for the delay in replying.

      Looking at a few things from here, we can see an engineers appointment was made.

      How did the visit go?

      If you still need assistance? I've sent you a private message to be on the safe side.

      Gareth_L