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phil_bill's avatar
phil_bill
Joining in
3 days ago

Hub 5x Samsung S95F TV buffering/disconnects

I'm on the 125 service for the last two weeks, Hub 5x with a black wi-fi pod. The TV connects fine via wi-fi but drops out in the middle of viewing with Network Error, regardless of App. A soft reset sometimes works, but a power recycle needed usually. Having been on Now broadband which worked fine, frustrating!

I have read that channel optimization can be an issue, but with a Pod it can't be turned off.

My wi-fi analyser states channel 108 is congested and that's where the 5GHz band is.

Every other device - laptops, phone work fine and the TV room has an excellent signal and throughput. I've reset the router and the pod, run the TV diagnostics for Wi-Fi and Samsung Smart Hub which pass OK. Any help appreciated. 

 

hub5x
Samsung tv
WIFI

9 Replies

    • phil_bill's avatar
      phil_bill
      Joining in
      8 hours ago

      It's not the distance but the practicality. Powerline adapters might be the answer.

  • phil_bill's avatar
    phil_bill
    Joining in
    3 days ago

    DFS channels like 108 on the 5GHz band not liked by Samsung TVs.

    Since the Hub is choosing that channel what can I do? What can Virgin do?

    • Adduxi's avatar
      Adduxi
      Very Insightful Person
      3 days ago

      You can try switching off smart optimisation on the Hub, change the 5Ghz band to a non DFS channel, and switch the optimisation back on.  Then hope the Hub doesn’t change it back.  As I said earlier, get a WiFi solution you manage, not VM.

  • phil_bill's avatar
    phil_bill
    Joining in
    3 days ago

    Thanks. How to get off CH108 is an issue. Virgin? Ethernet - too far for a cable and I've read Powerline Ethernet doesn't work on a 5x.

    • Adduxi's avatar
      Adduxi
      Very Insightful Person
      3 days ago

      Powerlines work fine with the Hub5X.  It’s the fact it has no modem mode is the problem, not PLA’s.

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    3 days ago

    Use an ethernet cable perhaps?  Or get your own Wifi solution that can be properly managed...

    Part of the problem is 108 is a DFS channel and as such, will by law, scan for any radar signals.  This causes pauses in Wifi transmission.