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Re: Hub 5x Outage and Firmware Update

We had an outage last week Thursday…
We had an outage last week Thursday 20th for a day - I have a 5x Hubon firmware 7.8.3-2410.5 ( not sure when it changed

Its come back up but since

Roblox 207 error xbox and Mobile
Teams Calls Poor Network and keeps frezing
Downloading files Network Error

Only works with VPN or DMZ on xbox

Wasnt the best internet before but now unuseable - surfing web about it

Check service issues doesnt say anything
Call Up and they said due to the outage there is still some issues
Called next day and they said all sorted - after grumbling for 20min - oh yes known issue with this network that uses 5X and working on it

PLEASE VIRGIN can we have transparent updates can you update me when its sorted
Logged a complaint and nothing

So fed up time to leave - Lightspeed or Youfibre

2 Replies

  • mattygc2004's avatar
    mattygc2004
    Tuning in

    We had an outage last week Thursday for a day - I have a 5x Hub im also  7.8.3-2410.5 ( not sure when it changed 

    Its come back up but since

    Roblox 207 error xbox and Mobile
    Teams Calls Poor Network and keeps frezing 
    Downloading files Netwqrk Error

    Only works with VPN or DMZ on xbox

    Wasnt the best internet before but now unuseable - surfing web about it 

    Check service issues doesnt say anything 
    Call Up and they said due to the outage there is still some issues 
    Called next day and they said all sorted - after grumbling for 20min - oh yes known issue with this network that uses 5X and working on it

    PLEASE VIRGIN can we have transparent updates can you update me when its sorted 
    Logged a complaint and nothing

    So fed up time to leave - Lightspeed or Youfibre



  • mattygc2004's avatar
    mattygc2004
    Tuning in

    We had an outage last week Thursday for a day - I have a 5x Hub im also  7.8.3-2410.5 ( not sure when it changed 

    Its come back up but since

    Roblox 207 error xbox and Mobile
    Teams Calls Poor Network and keeps frezing 
    Downloading files Netwqrk Error

    Only works with VPN or DMZ on xbox

    Wasnt the best internet before but now unuseable - surfing web about it 

    Check service issues doesnt say anything 
    Call Up and they said due to the outage there is still some issues 
    Called next day and they said all sorted - after grumbling for 20min - oh yes known issue with this network that uses 5X and working on it

    PLEASE VIRGIN can we have transparent updates can you update me when its sorted 
    Logged a complaint and nothing

    So fed up time to leave - Lightspeed or Youfibre