My hub 5 is only a couple of months old, had no issues as such but this morning (as I was about to log onto work!!) it just stopped and all I am getting is a flashing red light. I have restarted it and followed the “troubleshooting” that says there’s no issues in the area and I apparently need an engineer out. (Which I can’t do till Saturday) has anyone else had this and resolved it another way?
According to the guide (below), flashing red light just suggests a telephone connection issue. Do you have a VM landline and is that connected to the telephone port on the back of the Hub5?
Also, try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.
Perhaps try a reset like this....
Do a Hub “pinhole reset” - first make sure the 2 passwords on the Hub sticker are still there and legible first ! With the Hub still "switched on" throughout, press the reset pin in firmly with paper clip/SIM tray tool or similar "thin thing" and hold it firmly for at least 60 (a timed sixty) seconds, release the pin, leave for 5’ to stabilise - dont manually switch it off at any time. Passwords and SSID’s will reset to those on the sticker so log in and change them back to what they were/should be.
Thank you for taking your time to reply, it’s appreciated. I don’t have a landline at all, or at least ones never been plugged in since I moved in 3 years ago. I’ve been with virgin broadband since August, upgraded to the hub 5 late sept early Oct due to signal issues and had no problems until today when it just went off.
I have just tried the pin reset to no success. I guess I will have to entertain the kids the old fashioned way until Saturday haha
Keep checking re. the Tech visit - sometimes they have cancellations that you might get offered
