Installed the Hub 5 yesterday from a Hub 3, I had my hub 3 split into 3 networks 2.4, 5 and a Guest which and those setting seemed to carry across to the Hub 5. I can connect to 2.4 & 5 but not the Guest anymore. They all show but the Guest won't connect, if selected it goes through the motions then reconnects back to one of the other 2.
Does Channel optimisation need to be turned off?
Any help would be appreciated. Thanks.
Channel optimisation would be turned off in order to operate split SSID on the Hub's non guest Wi-Fi service.
Best to totally avoid the VM Connect app if split SSID is required.
To test the Guest network make sure the laptop / mobile does not have Wi-Fi profiles configured for the SSID of the Hub's regular 2.4GHz / 5GHz channels.
If connecting to the Guest Wi-Fi is the only option it is much easier to confirm what is working and what is not.
Thanks for your reply, I have tried the disabling / forgetting the 2.4 & 5ghz but the Guest will still not connect.
You said that channel optimisation would be turned off in order to have split ssid, however it is still turned on as can be seen in these screen shots.
Hi teulk,
Thanks for posting and sorry you've had some issues connecting to the network.
As it's been a few days since you last posted, is this still a problem?
Can you confirm if resetting the hub helps at all?
Alex_Rm
