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HUGH_EFFO's avatar
HUGH_EFFO
Up to speed
2 years ago

hub 4 network logs.

Engineer came yesterday and swapped out my Hub 5 for a Hub 4, as I was having re-booting issues.

I noticed this morning when checking the Network logs, that the date and time stamps are all messed up.  the power levels and SNR levels are also showing to 6 decimal places and the upstream channel type is showing something weird.

I have done a hardware pinhole reset (holding for 60 secs), tried various browsers, and devices, but they all show the same thing.

Is this normal for a Hub 4 ?

 

9 Replies

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  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 years ago

    Count yourself lucky.  There are many users on here who can't login to the Hub UI at all ........   ðŸ™‚

    Hopefully it's a firmware glitch and it will be resolved soonest.

  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    Today is Thur 15th Feb the date is ok, the rest of the log is redacted. So we see no issue.

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 years ago

    I think the OP might be referring to the "Thur Jan" with no dates?

  • HUGH_EFFO's avatar
    HUGH_EFFO
    Up to speed
    2 years ago

    The weird thing is if I log into the Hub 4, then got to advanced settings/tools/service status that shows the correct info.

    Its only messed up if I check the status from the login page.

    Network Log from Network status once logged into hub 4

    Network log just from clicking "Check router status" on the login page

     

    • Ashleigh_C's avatar
      Ashleigh_C
      Icon for Forum Team rankForum Team
      2 years ago

      Hi there HUGH_EFFO 

      Thank you so much for your post and we are glad to have you back, though we are very sad to hear that you are experiencing some connection issues! 

      I can see the teams advised there were some overnight works in the area recently, I cannot see that these are currently present however. How have things been since your last post? 

      • HUGH_EFFO's avatar
        HUGH_EFFO
        Up to speed
        2 years ago

        still the same.  some logs are showing date of 01/01/1970, and if you view the logs from the login screen they just say "Thur Jan"

        network log viewed from tools menu logged into hub.

        Network log when viewed from login page without logging into hub

        if done a pinhole hard reset, but not made any difference.

  • Anonymous's avatar
    Anonymous
    2 years ago

    Those 1970 timestamps are normal after a reboot, until time of day has been fetched from the time server.

    • HUGH_EFFO's avatar
      HUGH_EFFO
      Up to speed
      2 years ago

      I Think you are missing the point, its not that there are logs from 1970, it the fact that they are displayed differently depending on where you read them from.

      If you look at the network logs from tools sub menu once logged into hub 4.  It shows the full date and time (01/01/1970 00:01:25)

      But if you look at the same logs from just the Check status shortcut on the hub 5 login page, it only shows "Thurs Jan".  I have tried different browsers, cleared cache, and done a 30 sec pinhole reset, but still the same.  

      • Kath_P's avatar
        Kath_P
        Icon for Forum Team rankForum Team
        2 years ago

        Hi HUGH_EFFO, 

        Thanks for coming back to us in the Community. 

        I can see you're already in a private message with a colleague so we'll leave this with them. They'll respond back to you as soon as they can. 

        Many thanks,