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VonB's avatar
VonB
Tuning in
7 months ago

Hub 4 flashing white and sometimes blue no Internet

Hub stopped working at 3am this morning, numerous attempts to reboot. 

I can't log into hub to see what's going on. 

Called Virgin and apparently there is an issue in our local area. Spoke to other locals and they have successfully managed to reboot this morning with no issues.

Virgin's solution is wait 24 hours and they will monitor our line and sent updates via text message. 

I'm still obviously paying for this complete lack service and I'm not happy with the 'solution' we have been offered. 

Any ideas please? Thank you 

 

1 Reply

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  • Paul_DN's avatar
    Paul_DN
    Icon for Forum Team rankForum Team
    7 months ago

    Hi VonB,

    Thank you for reaching out to us in our community and welcome back., really sorry to hear your Internet stopped working on Friday and for any inconvenience caused, how are thing since your last post?

    Regards

    Paul.