Hub 3 steady red light
The light on my Hub3 that should be white is now a steady red. If I go to on line support the hub seems to pass the Virgin diagnostics. At that point if I ring support the automated system runs the diagnostics again. I have switched it off overnight but in the morning after switching back on the light is still red. I've also done a pint reset but just get the same result. The chat bot does not understand my problem and customer service is so busy I've given up waiting to talk to someone.
This seems to be a very common problem and the only way to solve it is to replace the Hub.
Can someone at VM please contact me to arrange an engineer visit to replace my hub.
I have exactly the same problem and have carried out all resets and diagnostics checks possible, I've even switched the hub off overnight but still get a steady red light when it's switched back on in the morning. Trying to talk to a technician is impossible.
How do I get the Hub replaced!!??
