Forum Discussion

Celey's avatar
Celey
Joining in
2 years ago

Hub 3 restarts almost every night

Hello

I'm already tired of that issue. Through 2 years everything was good. Last year before xmas period the pings, latency was high and unstable but still without any disconnections of the internet. After 2024 arrived the ping and latency became stable again but router starts restarting every or every second night at similar time 02:12-02:22 There is no difference if it's used at WiFi or modem mode.

I never had that kind of issue before. Please do not say about sending updates or those kinds of things because it's not really true.

I tried to do everything changing ethernet cable, restarting router, restarting by the pin at back cover, uploading previous settings, changing devices. Cables and splitters seems fine, there was even technician to change end part of the cable in the wall socket outside of the house.

The only thing which I didn't had chance to do is change the hub for the new one. Is there any chance the hub is faulty or the hub firmware?

13 Replies

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  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    2 years ago

    Lets see the data and set up a BQM - do this..

    ______________________________________

    In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) (DONT click these links) - and hit return. No need to log in - just click on the “Router Status” icon/text at bottom-middle (Hub3/4/5) or top/right (SH’s) - of the Login page.
    Then… Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts

    Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK

    https://www.thinkbroadband.com/broadband/monitoring/quality

     

    • Celey's avatar
      Celey
      Joining in
      2 years ago

      Downstream bonded channels

      Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

      17230000006.440256 qam40
      25390000006.440256 qam17
      35470000006.140256 qam18
      45550000006.140256 qam19
      55630000006.140256 qam20
      65710000005.640256 qam21
      75790000005.640256 qam22
      85870000005.540256 qam23
      95950000005.140256 qam24
      106030000005.640256 qam25
      116110000005.540256 qam26
      126190000005.540256 qam27
      136270000005.540256 qam28
      146350000005.140256 qam29
      156430000005.940256 qam30
      166510000005.540256 qam31
      176590000005.640256 qam32
      186670000006.140256 qam33
      19675000000640256 qam34
      20683000000640256 qam35
      216910000006.340256 qam36
      22699000000640256 qam37
      23707000000640256 qam38
      247150000005.940256 qam39



      Downstream bonded channels

      Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

      1Locked40.390
      2Locked40.9130
      3Locked40.3190
      4Locked40.3130
      5Locked40.370
      6Locked40.3100
      7Locked40.980
      8Locked40.360
      9Locked40.380
      10Locked40.960
      11Locked40.9140
      12Locked40.3120
      13Locked40.9200
      14Locked40.390
      15Locked40.980
      16Locked40.380
      17Locked40.3110
      18Locked40.990
      19Locked40.3130
      20Locked40.3200
      21Locked40.380
      22Locked40.370
      23Locked40.3180
      24Locked40.3260
    • Celey's avatar
      Celey
      Joining in
      2 years ago

      Upstream bonded channels

      Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

      13660000046.3512064 qam11
      22360000041.3512064 qam13
      33010000042.3512064 qam12
      44309995743.3512064 qam10
      54959999844.8512064 qam9



      Upstream bonded channels

      Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

      1ATDMA0010
      2ATDMA0000
      3ATDMA0010
      4ATDMA0000
      5ATDMA0000
    • Celey's avatar
      Celey
      Joining in
      2 years ago

      Network Log

      Time Priority Description

      24/01/2024 02:21:54noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      22/01/2024 17:10:11criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      22/01/2024 15:59:26noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      22/01/2024 15:59:26ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      20/01/2024 19:49:9criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      20/01/2024 10:00:4Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      20/01/2024 09:55:4criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      20/01/2024 09:54:18Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      20/01/2024 09:54:12criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      20/01/2024 09:54:12Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      20/01/2024 09:54:12criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      20/01/2024 09:53:5Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      19/01/2024 18:23:43criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      18/01/2024 09:38:55Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      16/01/2024 07:38:22criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      16/01/2024 02:22:51noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      14/01/2024 20:44:51criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      14/01/2024 00:33:54noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      14/01/2024 00:33:54ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      12/01/2024 19:13:13criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team
      2 years ago

      Hi Celey, 

      Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

      We're sorry to hear you've been having an issue with your connection lately. Looking at the BQM's you've posted, these aren't showing any disconnections. Has the issue resolved itself or are you still having some trouble?

      Pop back to us with an update so we can help you further. 

      Many thanks,

      • Celey's avatar
        Celey
        Joining in
        2 years ago

        Hello Kath_F

        The issue got resolved by itself. Before i started posting BQM's i was receiving disconnections almost everyday. The thing which i changed it was swap the hub from modem mode to router mode to be able monitor and provide thinkbrand graphs. After that the next day i got 5second disconnect on router mode and from that time it's not happening anymore.

  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    The current Hub 3 software is : 9.1.2208.100   ( see in Hub 3 menu at:  Admin >> Info ) if your Hub 3 has this version, software updates can be ruled out.

    • Celey's avatar
      Celey
      Joining in
      2 years ago

      Yes, the version of software is the same as you mentioned.

      Software version: 9.1.2208.100

      I'm just kind of suprised. I've been struggle through 1month and just suddenly it's stopped disconnecting. Trying to find out the reason which cause it for the future knowledge.