Forum Discussion

jessgibson154's avatar
jessgibson154
Just joined
20 days ago

Hub 3 red warning light

I have a red light on Hub 3, which indicates an issue with the Hub overheating

not easy on the help screens to see how I get a replacement 

can anyone help direct me as to how I get this 

thanks

 

 

3 Replies

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    20 days ago

    Hi jessgibson154 👋 Thank you for your post and welcome to the Virgin Media Community 🙂

    We're sorry to hear about the issue you're having 😔

    In the event that a factory reset doesn't make any difference, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    Thank you for your support jbrennand and Adduxi 👍

    Regards,
    Daniel

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    20 days ago

    If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.