Forum Discussion

jessgibson154's avatar
jessgibson154
Joining in
3 months ago

Hub 3 red warning light

I have a red light on Hub 3, which indicates an issue with the Hub overheating

not easy on the help screens to see how I get a replacement 

can anyone help direct me as to how I get this 

thanks

 

 

5 Replies

    • jessgibson154's avatar
      jessgibson154
      Joining in
      3 months ago

      Hi there. Mod team have not been in touch. I would say the light is definitely red (see attached image). 

      Is it possible to arrange a swap out of the box to mitigate the overheat risk

      • Robert_P's avatar
        Robert_P
        Icon for Forum Team rankForum Team
        2 months ago

        Hello jessgibson154

         

        We can see my colleague sent you a Private Message earlier in August, did you receive this?

        To get this looked into I will send you another Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    3 months ago

    If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team (Retired)
    3 months ago

    Hi jessgibson154 👋 Thank you for your post and welcome to the Virgin Media Community 🙂

    We're sorry to hear about the issue you're having 😔

    In the event that a factory reset doesn't make any difference, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    Thank you for your support jbrennand and Adduxi 👍

    Regards,
    Daniel