I've had the redlight and total outage for 14 days. Outage affected whole area for 3 days but mine didnt come back when they'd 'fixed' it). Engineers came twice and agreed my equipment NOT faulty so fault is external but seems like they've given up trying to fix it now because I've cancelled my services. Guess they'll still expect the bill to be paid?
Time line:
8 Feb, total outage in area
New bill issued (£72 for wifi only)
11 Feb, apparently fixed
13 Feb, engineer failed to attend but its ok, CS told me I shouldn't have booked it online!
15 Feb, engineer came, tested my equipment, is ok. Tested line thats outside my door, totally dead. Can't access their equipment cos its in a locked cupboard for which he has to get keys from housing dept.
19 Feb, 2nd engineer came. Tested my equipment, all ok. Tested outside line, totally dead. Can't access their eqipment because its still in the locked cupboard and they haven't liaised with local housing to get the keys. Made 3rd appointment for tomorrow but still wont have the keys.
I phoned to cancel my service, bit pointless paying £70/month for service I dont have. CS tell me I should call housing for keys - ofcourse, they're going to give me a set of keys for doors marked 'DANGER: ELECTRICAL'.
Cancelled service, so they cancelled tomorrows engineer visit but I have to pay for another 30 days of non-service. wth??
Arranged installation of wifi from alternative company for 21 Feb.
20 Feb, repeated calls from Virgin retentions - how do they even think I want to stay for a service that I can't receive?
21 Feb, new service being jnstalled as I type:)
