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SteveGFX's avatar
SteveGFX
Joining in
11 months ago

Hub 3 Red Light

So our internet has been up and down for the last few days, and for about 2 or 3 weeks we’ve had a solid red light on our Hub 3.

I’ve ran the Network diagnostic tool and it has come up as temperature normal. It’s well ventilated and fairly cool to the touch. I have rebooted it several times too and I’m never getting a solid white light. 

I have read that this means the hub needs replacing as the red light is a safety system? Can anybody please advise the next steps?

  • Hi SteveGFX 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the problem you're having 😔

    We can see an appointment has been arranged in relation to this since you posted.

    Please let us know how it goes.

    Regards,
    Daniel