Hi there,
I've had the red light showing on my Hub 3 for a few weeks now. I've carried out the pin hole reset and still it shows red. No joy going through both telephone or your ridiculous robot chat so here I am!
Any chance I can get a reply through here?
Cheers,
R
Forum TeamHi there RayM99
Thank you so much for your post and welcome back to the forums, it's great to have you here.
I am so sorry to hear that you are facing this issue with your Hub and I do think it would be best we arrange for an engineer to come and take a look into this for us and potentially swap the Hub if needed.
I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
Forum TeamHello again RayM99
Thanks so much for your private message and confirming your address, I have now booked you a visit for Hub – you can check the date and time via your online account here. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.
There will be no charge for this visit unless:
• The engineer diagnoses the faults as not being caused by our network/equipment
• The engineer discovers that the fault or problem relates to your equipment
• The engineer discovers that the fault or problem relates to any system that we are not responsible for
The engineer will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the My VM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment
