Forum Discussion

michaelsilva's avatar
michaelsilva
Just joined
2 months ago

Hub 3 power light flashing

The power light on my Hub 3 has been flashing. The wifi light is green. There is no shortage in my area, I checked multiple times. I disconnected and connected all  the cables 10 times, over the past 24 hours. Everything seems to be plugged  correctly. I have been using it for over a year. The hub seems to be offline, maybe faulty? Booked an engineer for today, but they never showed up. Called customer support but it just keeps telling me how to re-install the device.. The sms they send me has a link that is always expired. What should I do? Awful, just dreadful customer service! Please help

2 Replies

Sort By
  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    2 months ago

    If there is a known local issue, all Tech visits are auto-cancelled - so check again on the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    30 days ago

    Hi michaelsilva 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the problems you've been having with your broadband service and that you feel this way 😔

    How have things been since you posted? If no further forward, have you tried following the advice provided by jbrennand?

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel