Forum Discussion

Midbaz's avatar
Midbaz
On our wavelength
4 months ago

Hub 3 green flashing light

My Hub 3 just dropped for no reason. Wife and I both work from home so this is not good. I use the Hub in modem mode with a Deco Mesh and have had this setup for over a year. Cables are all connected. I’ve tried a couple of ‘switch it off, wait a few mins and switch it back on’. I can’t get into settings to try it in router mode as the page times out. I’ve called the number and they have done the quick tests and they show no fault but that the router is not connected’. I’d love to talk to a technician but it’s impossible to find a number!  

  • Client62's avatar
    Client62
    Alessandro Volta

    The signal to the Hub 3 has been lost.   For us that means there is a VM service outage.

    If you login to the Hub 3 menu using the Hub password, you may see "No RF Signal" on the status page.

    • Midbaz's avatar
      Midbaz
      On our wavelength

      I can’t get on to the router. I’ve tried a dozen times but the page ‘expires’. Messing around on the app I noticed there was an option to renew contract. II went through that process and received two emails confirming my purchase. Still no wi-fi this morning though!

      really p’d off I had no emails, messages, nothing to tell me my contract was ending!

       

    • Midbaz's avatar
      Midbaz
      On our wavelength

      I’m not using a vpn but I still have no wi-fi, still a green flashing light and no access to 192.168.0.1. Also no email, message or anything to say that mi wi-fi is reconnected under the new contract!!!

      • Adduxi's avatar
        Adduxi
        Very Insightful Person

        Have you tried connecting using the ethernet ports? I never connected to any of my Hub's using Wifi and I would never use the Connect app.

  • Client62's avatar
    Client62
    Alessandro Volta

    There really is something quite bizarre about the OP marking one of their rants as the solution.