So out of the blue today my wifi has gone down and no fixes found on here, nor anywhere else, have worked. I understand that these things can go wrong but what I don’t understand is when I call customer support and speak with someone who was rude, kept muting her end of the phone call and ultimately hung up on me when I was asking for further information to find out details she was asking for. Not happy and still no functioning router.
See this...
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First thing is to check for any “known network faults in your location - Look in 2 places
1) Try the “check service,”Area status webpage (https://www.virginmedia.com/help/service-status)
2) Then also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.
Hi MarcusR
Welcome to our community forums and thank you for your first post. Sorry to hear you are experiencing a loss of service and a flashing green light. We can understand the frustration caused and we want to best help. Typically we would ask you to check the following link https://virg.in/ConnectHelp However in this case, I have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.
Thanks,
