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jimmybon's avatar
jimmybon
Just joined
2 months ago

HUB 3 Constantly freezing and/or resetting

Hi There. Hoping someone here can help as im at my wits end trying to sort this issue. I have a old HUB3 which ive had for a good 6-7 years or so. Its been fine but recently it has started freezing with a red LED or just restarts itself. Some times I have to physically turn it off and on. It looses all connection to all devices and is unable to be found on my wifi list etc. 

I have tried numerous times to get a replacement from VM over the space of a few months and i am just getting nowhere. All i am offered is basic reset information or I am promised a replacement but nothing ever arrives. Its getting annoying now and im at a loss where do i go from here apart from cancel the service.  

I have tried multiple phone numbers with no success. The web chat is slow and cumbersome and once i get through its the same basic questions like resetting the device. I have been through and i Have been promised an order for a replacement HUB but again...nothing. No confirmation or delivery.  

Does anyone have a phone number to get to a real human who is going to follow up on a replacement? 

 

Cheers

1 Reply

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    2 months ago

    Hi jimmybon 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the Issues that you are having wiht your Hub. So that we can assist you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

     

    Thanks.

     

    Sabrina