Forum Discussion

LisaRae's avatar
LisaRae
Joining in
3 days ago

Hub 3 constant red light

We have a hub 3 with a constant red light for the past 6 weeks.  Internet and TV appear to be working OK, but the red light remains even after a reset. 

Trying to speak to someone is impossible, the best I could get was an online chat where I was told it was because Virgin Media are carrying out updates to the network and I shouldn't worry

Checking out the posts on this community I'm not sure what the helpdesk told me was correct, but there are no recent posts

Anyone know what is going on - red lights on other posts have indicated an error with the hub, possibly overheating

 

3 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    3 days ago

    If it is a Hub 3 and if the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly.

    If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team
      10 hours ago

      Hi LisaRae, 

      Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

      We're sorry to hear you're having issues with a red light being displayed on the Hub. 

      We won't be able to fix this remotely so I would like to arrange for an engineer to come to take a look at this for you. 

      I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. 😊

      Thanks,