Forum Discussion

Joeycag's avatar
Joeycag
Joining in
19 days ago

Hub 3 constant red light

Good morning,

We are having the same issue with our Hub 3. I’ve tried re plugging in the wires, restarting several times and a full reset but the light is still constantly red with occasional internet drops or poor signal.

I think part of the issue may also be where the box is actually located in our new home- the box is low on a window, making attempts to connect the white internet cable quite difficult.

How can we arrange for a replacement hub and potentially someone to move the location a couple of cm so the cables can be connected?

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    19 days ago

    If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

  • Akua_A's avatar
    Akua_A
    Forum Team
    19 days ago

    Hi Joeycag,

    Welcome to our community forums and thank you for your first post. Sorry to hear you have been experiencing an ongoing hub red light. We can understand your concern and we want to best help. To best look into this, we are sending a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

    Thanks,