Forum Discussion

J_A_Neilson's avatar
J_A_Neilson
Joining in
6 months ago

Hub 3 constant red light

I have been experiencing intermittent internet until it stopped yesterday.  I had a constant red light so followed all the steps on the help pages. Turned off at the wall for 10 mins then back on.  Did the same by turning off and back on using the switch on the unit.  This didn’t work.  Have rest using the pinhole on the back of the unit twice and turned off and on again and still no joy.  The unit is well ventilated and has never been in direct sunlight.  Did a system check on the app and it says I have to wait 8 hours before an engineer is assigned.  I work from home and need it sorting asap.  The hub 3.0 is about 5 years old. 

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    6 months ago

    Hi J_A_Neilson 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the problem you're having 😔

    Based on what you've advised, the Hub 3 will need replacing.

    In order to discuss this with you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel