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daz200's avatar
daz200
Tuning in
10 months ago

Hub 3 constant red light of doom

Hello,

I've searched these forums and attempted all fixes mentioned to no avail…

Once the ambient air temp of our beautiful summer reaches around 19/20 degrees C, our router constantly displays the red light of doom. I have to reset it 3/4 times a day which, when we have members of our household WFH, is far from ideal. Then the children come home from school and WI-FI rage sets in when they cannot get online.

 

i have relocated the router several times which makes no difference, checked all connections - everything is fine. I’ve done a full factory reset of the router - this hasn’t helped….

Please can someone advise before we leave VM for good??

10 Replies

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  • Sephiroth's avatar
    Sephiroth
    Alessandro Volta
    10 months ago

    If the router is hot to the touch, it is not in a safe condition and should not be used because it's a fire risk.  At least don't leave it on overnight not when the children are alone in the same room as the Hub 3.

    It's high time that VM took some responsibility in quickly dealing with this before there is a tragedy.

    A house has caught fire before because of VM equipment (it is a rare event) as a google search will reveal.

    • daz200's avatar
      daz200
      Tuning in
      10 months ago

      Thanks. It isn’t hot to touch but is on the warm side. I’m not concerned about that really and certainly don’t feel like it’s going to burst in to flames, once the ambient temperature drops in general the router seems to then return to normal and I no longer need to reboot it constantly.

      • Sephiroth's avatar
        Sephiroth
        Alessandro Volta
        10 months ago

        It's entirely up to you.  The Hub is overheating, so much is obvious to you.  An electrical device can overheat for two principal reasons (1) it is inadequately ventilated and there is no component breakdown (yet).  (2)  An electrical component has broken down and, depending on what that component is, the feels warmer/hotter than it should.

        Case (1) is probable if the Hub does not feel overly warm or hot. Mitigation is to ventilate the Hub.  You've made the ambient temperature point.  The red light is a warning that the Hub's temperature is outside its normal operating range which can lead to component breakdowns and case (2).   The latter case must be taken very seriously in terms of fire risk.

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    10 months ago

    Hey daz200,

    Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your router. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
    Kind Regards,
    Steven_L

  • Sephiroth's avatar
    Sephiroth
    Alessandro Volta
    10 months ago

    The Hub 3 is well known for its red light.  VM should replace all of them before the stuff hits the fan when a tragedy occurs.

    • daz200's avatar
      daz200
      Tuning in
      10 months ago

      Yes, unfortunately it’s all the engineer was able to provide. Still, at least I know what the issue is now and should it happen again I’ll get straight on to VM.