Forum Discussion

wasp_man's avatar
wasp_man
Joining in
12 months ago

Hub 3.0 displaying constant red light.

Hi, My Virgin media Hub 3.0 is displaying a constant red light, not the normal white light. Having lots of issues with poor wifi.

Have tried rebooting and pinhole reset with success.

Do I need the hub replacing?

  • Client62's avatar
    Client62
    Alessandro Volta

    It can just be the LED colour is fading or it can an over temperature fault.

    To check login in to the Hub 3 menu at http://192.168.0.1/ use the numeric HUB PASSWORD from the bottom side label. ( this is not the Wi-Fi password )

    Run the Network diagnostic tool

    Scroll down through the results and find the Temperature entry. Is it normal ?

    • Matthew_ML's avatar
      Matthew_ML
      Forum Team

      Hey wasp_man, thank you for reaching out and I am so sorry to hear about this.

      I am going to send you a DM, but please can you try these steps for us;

      • Turn the power switch off on the back of the Hub.

      • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.

      • Then use the power switch to turn the unit back on. The Hub should now operate normally.
       Look out my for PM. Cheers 

  • I am sure it was supposed to be replaced a couple of years ago and we never got a replacement. Had it about 8 years or more.