Forum Discussion

RandyAndy's avatar
RandyAndy
Joining in
7 months ago

Hub 3 - Red light

Hi Carley, I have the same problem. Hub 3, red light on but connecting all ok. I called in to report the fault and they said it was due to WiFi upgrades in my area and would go in a few days. That doesn't sound right to me. I am worried about potential overheating. Please advise on next steps asap, thanks 

 

 

[MOD EDIT: Post split to create own thread]

  • Hi there,

    I'm sorry to hear about the red light on your hub.

    If you've done the below, and the light remains, you'll need a replacement.

    • Turn the power switch off on the back of the Hub. 

    • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. 

    • Then use the power switch to turn the unit back on. The Hub should now operate normally. 
     I'll send you a private message now.

    Please look out for the envelope in the top right of the page and pop back to me when you can.