Forum Discussion

Sybaris's avatar
Sybaris
Joining in
4 days ago

How to update firmware on Superhub 5?

I've just been upgraded from superhub 3 to superhub 5 today.  Everything is set up but I have an issue with the 2.5Gb port not working with my 2.5Gb unmanaged switch.

I found lots of threads on this issue here, all dating from around 2 years ago (eg Issues with 2.5Gb Unmanaged Switch and 2.5Gb Port | Virgin Media Community - 5482857), describing the exact same issue I am experiencing.  These issues arose when firmware LG-RDK_7.6.20-2306.5 was pushed out,  and were apparently resolved with a later firmware update, RDK_8.10.26-2309.3.

Having checked my device, I noticed it is still on LG-RDK_7.6.20-2306.5, which explains the issues I am having.  I've tried rebooting the device, but it doesnt update itself.  How can I get it to update to the latest firmware? 

11 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    4 days ago

    My Hub 5 is on LG-RDK_7.6.20-2306.5 and AFAIK that’s the latest.  Besides VM push out the firmware, you can’t do anything. 
    Any devices using the 2.5G port need to have EEE disabled to work.

    • Sybaris's avatar
      Sybaris
      Joining in
      4 days ago

      Some people in the thread I linked to above said they got updated to RDK_8.10.26-2309.3 and this resolved the issue for them.  (https://community.virginmedia.com/discussions/Computers/hub-5-firmware-upgrade/5480079/replies/5531380). My switch is unmanaged so I cant disable anything on it unfortuntely.  But again, people in this thread posted that they had the same switch as me and got it working with the new firmware.

      • Client62's avatar
        Client62
        Alessandro Volta
        4 days ago

        The link you mention is to a customer that purchased a managed switch in order to make use of the 2.5Gb/s port on the Hub 5.    

        i.e. the different software does not enable use of a budget unmanaged switch.
         
        I'd buy the managed switch that was mentioned as working now, this problem has persisted for many months and VM ( or their suppliers ) have been glacially slow at fixing defect of the Hub 5.

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    2 days ago

    Updates are normally pushed out overnight, so leave the hub running.