Forum Discussion

fainbrog's avatar
fainbrog
On our wavelength
30 days ago

How much packet loss is normal/acceptable?

We have been having ongoing short drops in service (16 consecutive T3 timeouts) which am dealing with separately but there was an area outage of a few hours last week (plus a couple of short ones the other day - am away so not sure if they were T3s) after which there has been a consistent packet loss in my BBQM that wasn’t evident previously - see below for a sample day.

What is considered normal/acceptable packet loss levels? Previously, there was normally zero evident with the exception of the times the T3s happened, so, to me, this isn’t normal.

Thanks

6 Replies

  • legacy1's avatar
    legacy1
    Alessandro Volta
    30 days ago

    If your connection is under light load not max out your speed there should be no packet loss 

    • fainbrog's avatar
      fainbrog
      On our wavelength
      29 days ago

      Thanks, that was what I thought. We are away and I can see our average load is less than 1Mbps all the time (even with a scheduled backups to the cloud, usage is minimal), so, not even touching the sides on a 1Gig service. Suggests something not right. Guess I’ll do battle with customer service when we get back. Joy.

      • Nednats's avatar
        Nednats
        On our wavelength
        29 days ago

        Check and share your Network Logs. Do any of the errors or warning line up with the spikes on the BQM?