Forum Discussion

GP1981's avatar
GP1981
Joining in
2 years ago

High RS error count

Just upgraded to 1GBit and my download speeds are all over the place but generally no better that the 380M/Bit i was on before. The logs show a lot of RS errors, i have rebooted the modem a few times but they keep going up. Can someone from virgin please have a look.

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
14190000007.541QAM 2562
24110000007.641QAM 2561
34270000007.441QAM 2563
44350000007.441QAM 2564
54430000007.141QAM 2565
64510000007.341QAM 2566
74590000007.341QAM 2567
84670000007.341QAM 2568
94750000007.240QAM 2569
104830000007.140QAM 25610
11491000000740QAM 25611
12499000000741QAM 25612
135070000007.241QAM 25613
145150000007.241QAM 25614
155230000007.341QAM 25615
165310000007.441QAM 25616
175390000007.641QAM 25617
185470000007.641QAM 25618
195550000007.841QAM 25619
205630000007.941QAM 25620
21571000000841QAM 25621
225790000007.941QAM 25622
235870000007.941QAM 25623
24595000000841QAM 25624
256030000007.941QAM 25625
26611000000841QAM 25626
276190000007.941QAM 25627
28627000000841QAM 25628
296350000007.941QAM 25629
306430000007.941QAM 25630
31651000000841QAM 25631

3.0 Downstream channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked41405
2Locked41390
3Locked41440
4Locked41500
5Locked413011
6Locked413526
7Locked41520
8Locked413827
9Locked403549
10Locked404144
11Locked404952
12Locked413565
13Locked414561
14Locked413952
15Locked413937
16Locked414422
17Locked414047
18Locked413545
19Locked413927
20Locked413632
21Locked413535
22Locked413752
23Locked413847
24Locked413443
25Locked413131
26Locked413235
27Locked412748
28Locked413217
29Locked412738
30Locked413625
31Locked413915

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
33944K1840QAM 40961108

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)
33Locked402.415520479161

7 Replies

  • Tudor's avatar
    Tudor
    Very Insightful Person

    We also need the upstream stats, they are just as important. Errors not too high, but the figures are accumulative since the hub was last power cycled. So please turn off your hub for a short period, this will reset the counters, then post a new full set of stats after about two hours. This will indicate the current line status. 

  • 3.0 Upstream channels

    Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
    04960000039.55120QAM 641
    14310000039.85120QAM 642
    23660000039.85120QAM 643
    33010000039.55120QAM 644
    42360000039.35120QAM 649

    3.0 Upstream channels

    Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
    0ATDMA0000
    1ATDMA0020
    2ATDMA0000
    3ATDMA0000
    4ATDMA0000

    3.1 Upstream channels

    Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation
    1210.435.02KQAM 256

    3.1 Upstream channels

    Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts
    12OFDMA2087400000000
  • Change since i posted yesterday

     

    3.0 Downstream channels

    Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
    1Locked41725
    2Locked41670
    3Locked41720
    4Locked41810
    5Locked415825
    6Locked417129
    7Locked417717
    8Locked416561
    9Locked417167
    10Locked406467
    11Locked407875
    12Locked416298
    13Locked4176100
    14Locked416875
    15Locked416271
    16Locked417757
    17Locked416566
    18Locked416474
    19Locked417044
    20Locked416856
    21Locked415959
    22Locked417272
    23Locked416778
    24Locked416353
    25Locked416361
    26Locked416154
    27Locked415653
    28Locked425738
    29Locked415353
    30Locked416740
    31Locked426727
    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team

      Hi GP1981, 

      Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

      We're sorry to hear you're having some issues with your services. Taking a look at things this end, I can see your downstream power levels are a little high. We won't be able to fix this remotely so I would like to arrange for an engineer to come to take a look at this for you. 

      I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

      Thanks,

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team

      Hi GP1981,

      Thanks for coming back to us via private message to confirm your information. 🤩

      I have booked you in for the next available appointment. To view this please sign in to My Virgin Media here 👉 My VM. Once you log in scroll down to Orders & appointments then click on View your orders. Please note it can take up to 24 hours to show but you should also receive a text message with the details. You can also view this in the My VM app. If you have any issues with accessing your account or unable to see your visit, please do let us know and we’ll pop you a message to pass data protection and confirm the appointment details.

      Just to confirm, there will be no charge for this visit unless:

      • ➡ The technician diagnoses the faults as not being caused by our network/equipment
      • ➡ The technician discovers that the fault or problem relates to your equipment
      • ➡ The technician discovers that the fault or problem relates to any system that we are not responsible for
      • ➡ The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.

      Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

      We will continue to monitor your services and if we can see that the fault has cleared and the visit is no longer required we will cancel the appointment and let you know by text and email.

      Let us know how the appointment goes. 😊

      Take care.