Back to this mess again after a couple of years of stability, going to guess some techs moved my power tap to push me to the limits to bring someone else back into spec. Internet hangs all the time, pages don't load, online gaming is a joke...
Straight after a hub reboot and 15 mins later...
Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web service status page, but this is not recommended as it only covers issues that affect a very large number of customers.
VM will not dispatch any technicians while an area fault exists.
If no area faults found:
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.
It's been on and off for a couple of months, service status is "Intermittent signal in your area" again. Looks like a phone call after the 24 hour "Check back" has expired as I doubt it's related to the latest issue, we will see.
I post here as I struggle with the foreign call centres due to me not having the best hearing.
Power is fine, problem is noise, whether because wanted signal is too weak or there's a high powered noise source.
Upstreams are very broken, your worst downstream channel is the one closest to the upstreams in frequency.
Don't think this is a widespread issue: the DoCSIS 3.1 upstream is 256QAM and the downstream 4096QAM. Suspect the issue is either in or close to your home and no further away than the cabinet your coax goes to. I include your Hub as a possible cause here, in fact a likely one.
1.5 billion uncorrected errors since reboot now....
Forum TeamHello GoNz0,
Welcome back to the Community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your connection at the moment. How have things been running since you last posted? Have you seen any improvement or do you still need further assistance?
Kind Regards,
Steven_L
Hi, thanks for getting back to me.
An engineer came yesterday, agreed that 4 billion corrected errors is an issue in 36 hours, replaced filters, checked the install back to the cab, no issue until the cab.
He did try to say it was all done until I pointed out that within a minute of the reboot a million corrected errors were logged, I am on the limits power wise, he only just got upstream into check and assumed that would help.
Nothing has changed, he said it will be a job for networking and would be raising a job with them. But now it says no fault in my area, can you check a job has been raised for that and why there is no fault showing in my area when he has confirmed there is an issue from the cabinet back into your network?
Thanks.
