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tskh's avatar
tskh
Joining in
6 months ago

High Ping Time to US servers

I am having issues with Zoom meeting recently with voice breaking up when I was having meeting some colleagues in US.    The download speed measured through Speedtest.net was 250M and the upload speed was about 20M, which are fine for Zoom meetings.    However, the ping time to US servers are a bit too long for Zoom meeting and my understanding is that ping time should be within 100ms.   Here are some statics of the ping times I have got from ping-test.net:

1. Server US - Hilsboro  avg = 175ms

2. Server US Vint Hill  avg = 92ms

3. Server BR Sao Paulo  avg =216ms

4. Server SG Singapre = 297ms

5 Server GB London = 25ms

I would like to know whether the above ping times are normal and whether upgrading my current Hub 3.0 box would help.

3 Replies

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  • legacy1's avatar
    legacy1
    Alessandro Volta
    6 months ago

    Pings look about right and remember its round trip time so really its half that.

    Pings look about right and remember its round trip time so really its half that

    Me I get

    1 Ping Test: US - Hillsboro 153 ms 153 ms 151 ms 158 ms

    2 Ping Test: US - Vint Hill 94 ms 94 ms 92 ms 99 ms

    3 Ping Test: GB - London 12 ms 11 ms 9 ms 15 ms

    4 Ping Test: BR - Sao Paulo 195 ms 194 ms 193 ms 204 ms

    5 Ping Test: SG - Singapore 252 ms 251 ms 250 ms 259 m

    are you connected by wire?

  • Client62's avatar
    Client62
    Alessandro Volta
    6 months ago

    Conference call glitches are often caused by participants joining via mobile phone or via hot spots of a mobile phone or via public Wi-Fi.

    We can't fix other peoples connectivity issues that are occurring half the world away.

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    6 months ago

    Your zoom device should certainly be connected to the Hub by ethernet cable, to remove the extra delay introduced by WiFi.

    But apart from that there is nothing you can do. Changing the Hub won't help.