Forum Discussion

lee271's avatar
lee271
Joining in
3 months ago

High ping. really bad at peak times,

I been suffering with high ping. Had 3 engineers out all said their is nothing wrong, showed them BQM and they pay no attention to it. online gaming is totally unplayable

 

Virgin customer service is also the worst its ever been. cant speak to a person only whatapp messaging service that say they can send an engneer that cant do much besides check you know how to plug into a hub correctly and check the cabinet outside.

Really at my wits end with the service at the moment here is todays BQM

 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/9b77eedf2c91fff12f62d9bc747eecc118020ce4-08-11-2024
  • legacy1's avatar
    legacy1
    3 months ago

    Looks bad could be upstream retying with packets in the buffer as it tries to send them off and then delays them due to noise.    

  • legacy1's avatar
    legacy1
    Alessandro Volta
    3 months ago

    Looks bad could be upstream retying with packets in the buffer as it tries to send them off and then delays them due to noise.    

    • lee271's avatar
      lee271
      Joining in
      3 months ago

      the lag is all on the upstream if i run a speed test

      • jpeg1's avatar
        jpeg1
        Alessandro Volta
        3 months ago

        Are you running any upstream activities yourself? 

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    3 months ago

    This looks very like something external to you. 

    Fortunately @Matthew_ML has offered to help.