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HighlandPigeon's avatar
HighlandPigeon
Joining in
15 days ago

High ping and intermittent connection

I recently joined virgin media and within the first week of it being installed I noticed latency problems in games. I read up on it and set up the broadband quality monitor from think broadband and it shows huge latency spikes thought out the day and night even sometimes showing drop outs. However over the few days its gotten considerably worse. The monitors are from the 18 and 20 of November 

 

1 Reply

  • Hello HighlandPigeon

     

    Sorry to hear of the connection issues experienced, we appreciate you taking the time to raise this with us via the forums and welcome to the community.

     

    We've tried to locate an account but haven't been able to, we want to look into this further for you so I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.