High packet loss
Hello, my connection keeps buffering or lagging due to high packet loss. I'm using ethernet, and I have 1GB connection.
Monitor
Forum Discussion
9 Replies
The results from Realspeed are very odd.
Is there a known fault in your street ?
Try the automated number 0800 561 0061 to find out.I gave a call and no faults.
Check the VM Hub's Downstream tab, are there many & increasing Post RS / Uncorrected error counts.
- Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 331000000 5.4 40 QAM 256 25 2 211000000 8.7 40 QAM 256 10 3 219000000 8.6 27 QAM 256 11 4 227000000 8.3 0 QAM 256 12 5 235000000 8 40 QAM 256 13 6 243000000 7.9 41 QAM 256 14 7 251000000 7.4 40 QAM 256 15 8 259000000 7.4 40 QAM 256 16 9 267000000 7.3 40 QAM 256 17 10 275000000 7 40 QAM 256 18 11 283000000 6.9 40 QAM 256 19 12 291000000 6.6 40 QAM 256 20 13 299000000 6.6 41 QAM 256 21 14 307000000 6.4 40 QAM 256 22 15 315000000 6.2 40 QAM 256 23 16 323000000 5.8 40 QAM 256 24 17 339000000 5.3 40 QAM 256 26 18 347000000 4.9 40 QAM 256 27 19 355000000 4.8 40 QAM 256 28 20 363000000 4.9 40 QAM 256 29 21 371000000 4.8 40 QAM 256 30 22 379000000 5.1 40 QAM 256 31 23 387000000 4.9 40 QAM 256 32 24 395000000 5 39 QAM 256 33 25 403000000 4.8 41 QAM 256 34 26 411000000 4.5 41 QAM 256 35 27 419000000 4.6 40 QAM 256 36 28 427000000 4.3 40 QAM 256 37 29 435000000 4.1 41 QAM 256 38 30 443000000 3.8 40 QAM 256 39 31 451000000 3.6 40 QAM 256 40 3.0 Downstream channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors1 Locked 40 0 0 2 Locked 40 0 0 3 Locked 27 12461859 1141653 4 Locked 0 6601 72117 5 Locked 40 3 0 6 Locked 41 0 0 7 Locked 40 0 0 8 Locked 40 0 0 9 Locked 40 0 0 10 Locked 40 0 0 11 Locked 40 0 0 12 Locked 40 0 0 13 Locked 41 0 0 14 Locked 40 0 0 15 Locked 40 0 0 16 Locked 40 0 0 17 Locked 40 0 0 18 Locked 40 0 0 19 Locked 40 0 0 20 Locked 40 0 0 21 Locked 40 0 0 22 Locked 40 0 0 23 Locked 40 0 0 24 Locked 39 0 0 25 Locked 41 0 0 26 Locked 41 0 0 27 Locked 40 0 0 28 Locked 40 0 0 29 Locked 41 0 0 30 Locked 40 0 0 31 Locked 40 0 0 3.1 Downstream channels
41 94 4K 1840 QAM 4096 1108 3.1 Downstream channels
41 Locked 28 -2.9 398181 13151540 Hi DouglasCoper,
Thanks for your post and welcome back to our Community Forums 🙂
I am sorry you're having this problem with your connection, that is a dreadful BQM graph! Very odd indeed.I can see from our side that you may have managed to get in contact with us about this recently, could you confirm if that's correct please?
If not and you're still looking to book an engineer visit we can do that 😁
Thanks,
Meg
The Post RS Errors / Uncorrected Error are a concern, especially if the numbers are still increasing.
Might be worth checking the coax cables are undamaged and are secure at the Hub and at the Wall,
failing this it is an engineer job to resolve.
3.0 Downstream channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors1 Locked 40 0 0 2 Locked 40 0 0 3 Locked 27 12461859 1141653 4 Locked 0 6601 72117 5 Locked 40 3 0 3.1 Downstream channels
41 Locked 28 -2.9 398181 13151540 The engineer came today, replaced the hub without listening to the packet loss, and said I would get full speed in 24 hours. Now I can't even work from home.
- Carley_S
Forum Team
Sorry to hear that the engineer didn't resolve the issue or support you on the packet loss concerns.
We can see that you've since been in touch and have another engineer booked to investigate further, please do keep us posted with how you get on and we'll support further if needed.
