Forum Discussion

James233's avatar
James233
Tuning in
11 months ago

High packet loss

Hi, have had an ongoing issue over the last year where I have experienced high amounts of packet loss which can be very frustrating. Have had over 5 technicians out to fix the problem, me and a neighbor were apparently sharing a line running to a house as we live in a flat then were told we were getting a "high speed line" put in so we each had our own line however they only put one new line in and the technicians that keep coming out keep swapping it between me and my neighbors connection.

So either we have the "high speed line" and the internet is perfect and they are getting disconnected and packet loss or the other way around. Our internet was fine for months until today when the neighbor had a technician out again and presumably swapped the lines again. As soon as he left we started getting packet loss and disconnections again is there anyway this can be sorted out.

 

     https://www.thinkbroadband.com/broadband/monitoring/quality/share/1071098cc67762c07bc902e22a8661505eb5f7c9

 

 

 

6 Replies

  • 3.0 Downstream channels

    Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
    13310000000.341QAM 25625
    2139000000-1.841QAM 2561
    3147000000-1.541QAM 2562
    4155000000-1.141QAM 2563
    5163000000-1.141QAM 2564
    61710000000.841QAM 2565
    71790000000.541QAM 2566
    81870000000.141QAM 2567
    9195000000041QAM 2568
    102030000000.141QAM 2569
    112110000000.241QAM 25610
    122190000000.541QAM 25611
    132270000000.341QAM 25612
    142350000000.241QAM 25613
    152430000000.141QAM 25614
    16251000000041QAM 25615
    17259000000041QAM 25616
    182670000000.141QAM 25617
    192750000000.141QAM 25618
    20283000000041QAM 25619
    212910000000.341QAM 25620
    222990000000.341QAM 25621
    233070000000.441QAM 25622
    243150000000.341QAM 25623
    253230000000.441QAM 25624
    263390000000.341QAM 25626
    273470000000.341QAM 25627
    283550000000.241QAM 25628
    293630000000.341QAM 25629
    303710000000.441QAM 25630
    313790000000.841QAM 25631
    323870000000.541QAM 25632

    3.0 Downstream channels

    Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
    1Locked41254962121
    2Locked4126131431
    3Locked4112311713935
    4Locked4111056412516
    5Locked4111209112307
    6Locked4116035913593
    7Locked4111811210510
    8Locked41764549092
    9Locked4112951651
    10Locked4110461015
    11Locked419881031
    12Locked41964983
    13Locked419881024
    14Locked41936941
    15Locked419921022
    16Locked4110021118
    17Locked41259094745
    18Locked41493990
    19Locked41247913491
    20Locked41432753232
    21Locked41239002332
    22Locked41232742143
    23Locked41222491820
    24Locked41305931981
    25Locked41271101861
    26Locked41244041598
    27Locked41231041584
    28Locked41221411751
    29Locked41207661847
    30Locked41180951540
    31Locked41158581568
    32Locked41128551448

    3.1 Downstream channels

    Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
    159944K1840QAM 40961108

    3.1 Downstream channels

    Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)
    159Locked421.7885526572966
  • 3.0 Upstream channels

    Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
    04960000055.55120QAM 641
    143100000445120QAM 642
    23660000044.55120QAM 643
    330100000545120QAM 644
    42360000044.55120QAM 645

    3.0 Upstream channels

    Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
    0ATDMA0020
    1ATDMA0000
    2ATDMA0000
    3ATDMA0090
    4ATDMA00472

    3.1 Upstream channels

    Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation
    61038.52KQAM 256

    3.1 Upstream channels

    Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts
    6OFDMA2007400000000
    • David_Bn's avatar
      David_Bn
      Icon for Forum Team rankForum Team

      Thanks for reaching out to us on our Community Forums James233, and welcome back!

      Sorry to see the issues you've been experiencing on the connection, since your neighbour had the engineer visit.

      I understand that you have been able to arrange for an engineer visit to be arranged to your property, and invite you to offer us an update when possible.

      Thanks,

      David_Bn

      • James233's avatar
        James233
        Tuning in

        Hi David, 

        Still having the same issues on my connection, obviously a problem with the cable running into my house but the engineers that come out only want to replace the internal wiring which has been done now atleast 7 times but seem not to care when I let them know that.  

  • Theyre sending someone out this friday to install a new line into the house

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team

      Hi James233 

      Thanks for coming back to us. 

      Please let us know how today's visit goes.