High packet loss
Hi, have had an ongoing issue over the last year where I have experienced high amounts of packet loss which can be very frustrating. Have had over 5 technicians out to fix the problem, me and a neighbor were apparently sharing a line running to a house as we live in a flat then were told we were getting a "high speed line" put in so we each had our own line however they only put one new line in and the technicians that keep coming out keep swapping it between me and my neighbors connection.
So either we have the "high speed line" and the internet is perfect and they are getting disconnected and packet loss or the other way around. Our internet was fine for months until today when the neighbor had a technician out again and presumably swapped the lines again. As soon as he left we started getting packet loss and disconnections again is there anyway this can be sorted out.