High Packet Loss and latency experienced at certain times of day
I tried to fix my packet loss issue about 3 months ago, but it never got fully resolved. Since then an attenuator has been added to fix the power levels to a normal range, but the loss is somehow even worse than it was in October. If there is a fault in my area it has not been resolved for months. Any help is greatly appreciated.
Live BQM:
https://www.thinkbroadband.com/broadband/monitoring/quality/share/a9859539a610e4fefbd92cabbe7ec26102b719d6
Some of the worst days:
Seems fine in the morning and then really bad at all other times.
Router Status:
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
| 1 | 546750000 | 6.1 | 38 | 256 qam | 40 |
| 2 | 266750000 | 6.6 | 38 | 256 qam | 17 |
| 3 | 274750000 | 6.8 | 38 | 256 qam | 18 |
| 4 | 282750000 | 6.5 | 38 | 256 qam | 19 |
| 5 | 290750000 | 6.8 | 38 | 256 qam | 20 |
| 6 | 298750000 | 7.3 | 38 | 256 qam | 21 |
| 7 | 306750000 | 7.1 | 38 | 256 qam | 22 |
| 8 | 314750000 | 7.1 | 38 | 256 qam | 23 |
| 9 | 322750000 | 6.9 | 38 | 256 qam | 24 |
| 10 | 330750000 | 7.3 | 40 | 256 qam | 25 |
| 11 | 338750000 | 7.1 | 38 | 256 qam | 26 |
| 12 | 346750000 | 7.1 | 38 | 256 qam | 27 |
| 13 | 354750000 | 6.9 | 38 | 256 qam | 28 |
| 14 | 362750000 | 6.8 | 38 | 256 qam | 29 |
| 15 | 370750000 | 7 | 40 | 256 qam | 30 |
| 16 | 378750000 | 7 | 38 | 256 qam | 31 |
| 17 | 386750000 | 6.9 | 38 | 256 qam | 32 |
| 18 | 394750000 | 6.8 | 40 | 256 qam | 33 |
| 19 | 402750000 | 6.8 | 40 | 256 qam | 34 |
| 20 | 410750000 | 6.6 | 38 | 256 qam | 35 |
| 21 | 418750000 | 6.5 | 38 | 256 qam | 36 |
| 22 | 522750000 | 6.4 | 40 | 256 qam | 37 |
| 23 | 530750000 | 6.3 | 40 | 256 qam | 38 |
| 24 | 538750000 | 6.4 | 40 | 256 qam | 39 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
| 1 | Locked | 38.9 | 409 | 2338 |
| 2 | Locked | 38.9 | 270 | 3165 |
| 3 | Locked | 38.9 | 327 | 3081 |
| 4 | Locked | 38.9 | 331 | 2986 |
| 5 | Locked | 38.9 | 302 | 2870 |
| 6 | Locked | 38.6 | 286 | 2981 |
| 7 | Locked | 38.9 | 303 | 3116 |
| 8 | Locked | 38.6 | 276 | 2509 |
| 9 | Locked | 38.9 | 313 | 2835 |
| 10 | Locked | 40.3 | 292 | 3022 |
| 11 | Locked | 38.9 | 309 | 5407 |
| 12 | Locked | 38.9 | 301 | 3089 |
| 13 | Locked | 38.9 | 297 | 4510 |
| 14 | Locked | 38.9 | 302 | 3059 |
| 15 | Locked | 40.3 | 260 | 3186 |
| 16 | Locked | 38.9 | 277 | 4759 |
| 17 | Locked | 38.9 | 262 | 2526 |
| 18 | Locked | 40.3 | 285 | 2615 |
| 19 | Locked | 40.3 | 243 | 2641 |
| 20 | Locked | 38.9 | 282 | 2660 |
| 21 | Locked | 38.9 | 249 | 2484 |
| 22 | Locked | 40.3 | 284 | 3447 |
| 23 | Locked | 40.3 | 351 | 2697 |
| 24 | Locked | 40.3 | 336 | 2261 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
| 1 | 36600000 | 37.5 | 5120 | 64 qam | 11 |
| 2 | 23600000 | 36.3 | 5120 | 64 qam | 13 |
| 3 | 30100000 | 37 | 5120 | 64 qam | 12 |
| 4 | 43100000 | 37.5 | 5120 | 64 qam | 10 |
| 5 | 49600000 | 37.5 | 5120 | 64 qam | 9 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
| 1 | ATDMA | 0 | 0 | 4 | 0 |
| 2 | ATDMA | 0 | 0 | 4 | 0 |
| 3 | ATDMA | 0 | 0 | 3 | 0 |
| 4 | ATDMA | 0 | 0 | 21 | 0 |
| 5 | ATDMA | 0 | 0 | 4 | 0 |
