Help with tapo c200 and hub 4

Question

I've had a Google and look on here and can't find a solution that works for me.

I've had a hub 2 and 3 tapo c200 cameras connected for a year. No problems, really simple to use and great for checking on the house when we're away.

I've now upgraded to a hub 4 last week and cannot get them to work, can get them to connect locally but not to use when I'm outside of the home as they previously did.

I've tried buying a tapo tp link wireless extender to be able to change the dns address to 8.8.8.8 as the tapo cameras software suggests but it's not working.

I'm so frustrated with something which should work quite easily but causing me all sorts of issuea. Can anyone help with this please?

legacy1 · Answer

get your own router with 1Gb ports put hub in modem mode

jbrennand · Answer

There are numerous threads on here with the same issue with lots of other devices - cameras etc. do a search and apply the solutions to them.

Root cause is the SH2 broadcast the 5GHz and 2.4GHz bands on separate SSID's whilst the Hubs combine them into one as part of their "Intelligent wifi" - this confuses some 2.4 GHz only devices - you need to circumvent that on the new Hub with one of those solutions.

Bizzy_g13 · Answer

Thank you for that, as per my initial post I have searched here and tried what's been suggested both here and on other sites (tapo forums, reddit etc) and I've not found a solution that works which is why I am still asking for help.

Whilst I understand what you're saying, I've not found a workable way to circumvent the new hub so if someone could advise me I'd really appreciate it.

jbrennand · Answer

TBH - I would adopt legacy1's solution - in fact I did - 20+ years ago 😎

A good new wireless router can be had for ~£40-50 and should sort this issue and also provide better wifi coverage. Spend more for additional advanced“features” - if required.

Client62 · Answer

A change of VM Hub may well have resulted in your connection having a new Public IP.
Hence the process that allowed remote access is left pointing at a VM Hub & IP that no longer exist.

Have been through the complete installation process to re-connect to the Tapo cameras
i.e. to re-do whatever it is that makes it possible to access them remotely ?

Refer to the manual and setup steps for the details of the process.

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Help with tapo c200 and hub 4

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