I've recently bought a Tapo L535E smart WiFi bulb which isn't connecting to our Hub4.
I've tried disabling the 5GHz mode and even trying a temporary unrestricted guest WiFi with no luck.
Rebooting the hub and the bulb hasn't given any success either.
I've noticed a few similar posts but short of a new hub I've not seen any resolutions.
Thanks
Unfortunately I don't find the option of buying an additional router to be a resolution of the problem.
I'd just replace the bulb or buy a hub for it as it'd be cheaper - I'm hoping to find a resolution for any settings missed or if a replacement hub 5 is the only way for the actual provided hubs to function.
VM don't care about your smart stuff and a hub 5 will not help.
Buy a cheap access point that is more likely to support these 'smart' devices:
https://www.amazon.co.uk/WAVLINK-Wireless-Repeater-MU-MIMO-Gigabit-WN530HG3/dp/B0CN8TBXWY
if they say "I don't find the option of buying an additional router to be a resolution of the problem" then they shouldn't buy that
Hub 5 may well be far worse, there are many reports of IoT not working.
It is hard to know what to suggest to folks that don't include ( i.e link to ) the install process they are following and don't include any screen shots / error messages when things go wrong. For all we know the bulb is still in the box !
Hello, I'm new to virgin 10 days). The engineer connected my TV without issues. As i set about to connect other things to the router I discovered that none of my tapo would connect. I have reset the hub, deleted all devices but I'm having no joy (hub, doorbell. Plugs and cameras) I'm not 'tecky' so I struggle. I have tried to contact virgin directly but without a reply as yet. Any help would be greatly appreciated.
Get a router with 1Gb ports put hub in modem mode
like this
I use a Hub5 with Tapo plugs and bulbs and its all fine. I did however have to delete my Tapo devices from the app and set them up as new when I switched from the Hub3 to the Hub5. My Tapo devices will only connect to the 2.4Ghz network so it might be worth separating your SSID's on your Hub and so you know you are attempting to connect to the correct one.
