HELP!! Connect app Sorry We couldn't connect you to the server. Please try again in a moment.
Some time last year my VMConnect app stopped recognising my login/connecting to the server... I get as far as a red topped white screen on my iPhone that says:
Sorry! We couldn't connect you to the server. Please try again in a moment. (Try Again)
It did this around when I set up the device for that biometric login thing. Any how I've now had enough and have tried to sort it out.
From my main computer I have removed the two devices showing as biometrics.
I know the password is right...co I log in ok with it on my main machine.
On iPhone - fully deleted the VMConnect app. hard reset phone. reinstalled app. turned off the mobile wireless so only WIFI in use.
opened the VMconnect app gone through the accept terms and conditions page, gone thru the 'app wants to use auth.virgin.whatever to log in' page entered password....
then app asks if I want to set up the biometrics thing - I click no just use password....
then it says Sorry We couldn't connect you to the server. Please try again in a moment.
tried several times today - repeated the delete and reset etc... even turned off the 'allow to use mobile data setting' to force it to use my WIFI...
my WIFI is working fine - but I cant get the app to connect to server... and the app is not listed in apps using iCloud either.
HELP PLEASE MAKE IT WORK!