Hi, We just upgraded from the M350 package to the Gig1 Volt package and were sent a HUB 5. After activation, whilst being connected via Ethernet and with the Hub still in router mode I tried a Samknows RealSpeed test and was repeatably still getting 300-400Mbps down. Upload speed was however greatly improved to between 60-100Mbps. The Hub config shows the config file as cmreg-vmdg660-bbt076-b and Max Traffic Rate1230000450 bpsI also tried the HUB in modem mode with my UDM router connected via SFP to the 2.5Gbps port. The d/l speeds are still very underwhelming so I reported it via Whatsapp. The tech told me it Gig1 had not been activated and he had done so manually and to wait 4-5hours and reboot. I tried this several times but the d/l speed did not improve. After checking the power levels and log I spotted a lot of Pre and Post RS Errors on all channels so I turned off the modem and remade/tightened all the connections to the Hub and V6 boxes. After another reboot the Pre and Post RS errors were clear and I was able to get 1.1Gb down and over 100Mbs up - happy days! Unfortunately however this morning the Post RS Errors are back. Nothing "physical" has changed with the cabling overnight so I'm a bit puzzled. Am I right in assuming this needs an engineer call-out? What do you guys think is the best way to get this resolved? Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1331000000-7.440QAM 256252139000000-440QAM 25613147000000-4.340QAM 25624155000000-4.440QAM 25635163000000-4.540QAM 25646171000000-4.740QAM 25657179000000-4.840QAM 25668187000000-540QAM 25679195000000-540QAM 256810203000000-5.340QAM 256911211000000-5.440QAM 2561012219000000-5.540QAM 2561113227000000-5.940QAM 2561214235000000-5.540QAM 2561315243000000-5.540QAM 2561416251000000-5.840QAM 2561517259000000-5.740QAM 2561618267000000-5.540QAM 2561719275000000-5.940QAM 2561820283000000-5.940QAM 2561921291000000-6.140QAM 2562022299000000-6.240QAM 2562123307000000-6.440QAM 2562224315000000-6.740QAM 2562325323000000-740QAM 2562426339000000-7.539QAM 2562627347000000-7.740QAM 2562728355000000-839QAM 2562829363000000-7.939QAM 2562930371000000-8.239QAM 2563031379000000-8.339QAM 25631Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1Locked4015221452Locked4013115280943Locked403372277994Locked4028717380815Locked4038864570126Locked4010174148767Locked40351566488Locked40527587299Locked40469752680310Locked40366782551311Locked40351512402112Locked40346832260213Locked40374572229014Locked40371511915915Locked40344381898016Locked40326521918517Locked40379911744418Locked40447191455319Locked40438981203020Locked4049166878021Locked4060785424722Locked406180584323Locked404108418024Locked401976911425Locked40165827726Locked39143724027Locked40135532728Locked39127111929Locked3911992930Locked3911436531Locked39107534Thanks in advance for any advice!

There is a problem on your connection - a VM person should comment soon.

We can get local ( street level ) status info from 0800 561 0061 it is an automated number.

Hi nobones, Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some issues with your broadband connection! I've taken a look at our systems and I can see that there's a local SNR (Signal to Noise Ratio) Outage impacting your TV and broadband service. The fault number is F010907317 and the current estimated fix time is 11/09/23 at 10am. Our team is working hard to have this issue resolved as soon as possible. Apologies for any inconvenience in the meantime. Please let us know if you're still impacted by this issue after the estimated fix time and we'll be happy to help. Thank you.

Thanks Paulina_Z! Is there any place where you publish status updates for the fault so I can keep an eye on it or see that it has been resolved ? The service checker shows no faults in my area. Or do I simply need to wait until next Monday and hope that it's been resolved?

Hi nobones, Thanks for coming back to us about this. As Client62 advised, you can give our Automated Service Line a call on 0800 561 0061. If needed, we can update you through here. 😊 Thanks!

nobones

Tuning in

2 years ago

Gig1 Volt Download speed < 300Mbps

Hi,

We just upgraded from the M350 package to the Gig1 Volt package and were sent a HUB 5. After activation, whilst being connected via Ethernet and with the Hub still in router mode I tried a Samknows RealSpeed test and was repeatably still getting 300-400Mbps down. Upload speed was however greatly improved to between 60-100Mbps.

The Hub config shows the config file as cmreg-vmdg660-bbt076-b and

Max Traffic Rate

1230000450 bps

I also tried the HUB in modem mode with my UDM router connected via SFP to the 2.5Gbps port. The d/l speeds are still very underwhelming so I reported it via Whatsapp. The tech told me it Gig1 had not been activated and he had done so manually and to wait 4-5hours and reboot. I tried this several times but the d/l speed did not improve.

After checking the power levels and log I spotted a lot of Pre and Post RS Errors on all channels so I turned off the modem and remade/tightened all the connections to the Hub and V6 boxes. After another reboot the Pre and Post RS errors were clear and I was able to get 1.1Gb down and over 100Mbs up - happy days!

Unfortunately however this morning the Post RS Errors are back. Nothing "physical" has changed with the cabling overnight so I'm a bit puzzled. Am I right in assuming this needs an engineer call-out? What do you guys think is the best way to get this resolved?

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	-7.4	40	QAM 256	25
2	139000000	-4	40	QAM 256	1
3	147000000	-4.3	40	QAM 256	2
4	155000000	-4.4	40	QAM 256	3
5	163000000	-4.5	40	QAM 256	4
6	171000000	-4.7	40	QAM 256	5
7	179000000	-4.8	40	QAM 256	6
8	187000000	-5	40	QAM 256	7
9	195000000	-5	40	QAM 256	8
10	203000000	-5.3	40	QAM 256	9
11	211000000	-5.4	40	QAM 256	10
12	219000000	-5.5	40	QAM 256	11
13	227000000	-5.9	40	QAM 256	12
14	235000000	-5.5	40	QAM 256	13
15	243000000	-5.5	40	QAM 256	14
16	251000000	-5.8	40	QAM 256	15
17	259000000	-5.7	40	QAM 256	16
18	267000000	-5.5	40	QAM 256	17
19	275000000	-5.9	40	QAM 256	18
20	283000000	-5.9	40	QAM 256	19
21	291000000	-6.1	40	QAM 256	20
22	299000000	-6.2	40	QAM 256	21
23	307000000	-6.4	40	QAM 256	22
24	315000000	-6.7	40	QAM 256	23
25	323000000	-7	40	QAM 256	24
26	339000000	-7.5	39	QAM 256	26
27	347000000	-7.7	40	QAM 256	27
28	355000000	-8	39	QAM 256	28
29	363000000	-7.9	39	QAM 256	29
30	371000000	-8.2	39	QAM 256	30
31	379000000	-8.3	39	QAM 256	31

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40	15221	45
2	Locked	40	13115	28094
3	Locked	40	33722	7799
4	Locked	40	28717	38081
5	Locked	40	38864	57012
6	Locked	40	10174	14876
7	Locked	40	3515	6648
8	Locked	40	5275	8729
9	Locked	40	46975	26803
10	Locked	40	36678	25513
11	Locked	40	35151	24021
12	Locked	40	34683	22602
13	Locked	40	37457	22290
14	Locked	40	37151	19159
15	Locked	40	34438	18980
16	Locked	40	32652	19185
17	Locked	40	37991	17444
18	Locked	40	44719	14553
19	Locked	40	43898	12030
20	Locked	40	49166	8780
21	Locked	40	60785	4247
22	Locked	40	61805	843
23	Locked	40	41084	180
24	Locked	40	19769	114
25	Locked	40	16582	77
26	Locked	39	14372	40
27	Locked	40	13553	27
28	Locked	39	12711	19
29	Locked	39	11992	9
30	Locked	39	11436	5
31	Locked	39	10753	4

Thanks in advance for any advice!

21 Replies

jbrennand
Very Insightful Person
2 years ago
There is a problem on your connection - a VM person should comment soon.
Paulina_Z
Forum Team (Retired)
2 years ago
Hi nobones,

Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some issues with your broadband connection!

I've taken a look at our systems and I can see that there's a local SNR (Signal to Noise Ratio) Outage impacting your TV and broadband service. The fault number is F010907317 and the current estimated fix time is 11/09/23 at 10am.

Our team is working hard to have this issue resolved as soon as possible. Apologies for any inconvenience in the meantime. Please let us know if you're still impacted by this issue after the estimated fix time and we'll be happy to help.

Thank you.
- nobones
  Tuning in
  2 years ago
  Thanks Paulina_Z! Is there any place where you publish status updates for the fault so I can keep an eye on it or see that it has been resolved ? The service checker shows no faults in my area. Or do I simply need to wait until next Monday and hope that it's been resolved?
  - Paulina_Z
    Forum Team (Retired)
    2 years ago
    Hi nobones,
    
    Thanks for coming back to us about this. As Client62 advised, you can give our Automated Service Line a call on 0800 561 0061. If needed, we can update you through here. 😊
    
    Thanks!
- nobones
  Tuning in
  2 years ago
  Hi @Paulina_Z,
  This is still a problem, dl speeds are between 150-200Mbps and there are still lots of Post RS errors. Is there any update on the fault (F010907317) please?
  Thanks
  - Travis_M
    Forum Team (Retired)
    2 years ago
    Hi nobones
    
    Thanks for your response
    
    If you give the service status line above a call you should be able to receive any due updates on this 🙂
    
    Regards
Client62
Alessandro Volta
2 years ago
We can get local ( street level ) status info from 0800 561 0061 it is an automated number.

Forum Discussion

Gig1 Volt Download speed < 300Mbps