Forum Discussion

MartynGB's avatar
MartynGB
Just joined
15 days ago

Getting technical support

Has anyone any idea how to get through to someone who can help. 

We've not had functioning TV for a week and intermittent broadband and even the phone line keeps dropping off.

I'm sick to the back teeth of being sent texts to links, having some bot repeatedly not responding and the general lack of humanity in VM customer service. 

 

We finally had an engineer comes last week, lovely chap, but couldn't fix the fault. A network issue and said it would be resolved the next day and he would call to confirm everything was working. Inevitably nothing happened and another weekend of no service.

Ive been with VM since the Telewest days but this is getting to be the last straw.

customer

1 Reply

  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    13 days ago

    Hi MartynGB 

    Welcome to the Community Forums. 

    Sorry to hear of your ongoing service concerns. 

    We haven't been able to locate you on the systems on our side. With the engineer advising a network issue, does our Status Checker show any outages affecting you currently? https://virg.in/servicechecker. You can also call our status line on 0800 561 0061 or check your My Virgin Media for more information.