Forum Discussion

iu-1's avatar
iu-1
Joining in
2 months ago

Can’t get through to support

Hello. My mother in law’s TV box is broken (stuck at “welcome”, reset doesn’t change anything, makes clicking sounds as if the hard drive is broken) so I’m trying to get to support to request a replacement. 

I ring the 150 number and choose “TV technical assistance” and I get told here is an SMS with instructions to get help, goodbye. The SMS points to a missing page (404) as per screenshot below.

How can I speak to a human to help me resolve MIL’s issue?

Thanks,

Alex

 

  • iu-1's avatar
    iu-1
    Joining in
    2 months ago

     

    Here is the SMS that takes me to that 404 page 

    • roy247's avatar
      roy247
      Superstar
      2 months ago

      You will need to call from your MIL's because they will probably want to speak to the account holder, and also know the memorable word for security purposes.

      When phoning choose the option to report a fault, then ignore all the options offered and hopefully you should then be placed into a queue to speak to someone.

      The other option is to wait for one of the forum team to respond which might be 2 to 3 day's.

       

    • David_Bn's avatar
      David_Bn
      Forum Team
      2 months ago

      Thanks for reaching out to us iu-1, and welcome back to our Community Forums!

      Sorry to hear of the fault experienced with the TV services on your Mother-in-Laws account.

      Can you please confirm if this matter is still ongoing, or have you since been able to discuss/resolve this with our team?

      Thanks

      David_Bn