Forum Discussion

Stythinator's avatar
Stythinator
Problem sorter
28 days ago

Free WiFi Pods

I have seen that I am entitled up to 2 free WiFi pods to boost the WiFi in poor signal areas of my home.

I'm desperately in need for 1 or 2 for my house and for my CCTV which are wireless and currently the signal is very poor.

If someone from VM can respond that would be great.

Thanks

Stythinator

  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    27 days ago

    A VM person will respond in due course but can take some time as this forum isnt a hotline into VM  - while waiting try this.... others have reported success on the whatsapp number.

    ----------------------

    There are a few options. Firstly call it in on the “faults” line - on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate). And see if they can help.  Use option 2 (faults), dont press any other buttons when offered and you should be in the queue for the next agent.
    If you get cut off after an automated reboot cycle, just call back in a couple of minutes as the system should know that you have just been on and it hasn’t helped and put you in the queue.
    
Try now, but calling at 08.00 midweek (09.00 Sun) is the best time to get through quickly at busy/closed times you may get redirected to offshore - hence calling early is best.

    Or - if no help there....


    ... you can text VM on 0753 305 1809 include account name/number and what the issue is, there is also a “Chat” option on their website - but note that replies usually take longer. Or you can speak to the team on WhatsApp by logging into your online account via a mobile handset and there will be a link to speak to VM by Whats App (the number is 0780 3089 684 ) - you can use the same number for their other social media platforms too (TwitX/Fbook. etc) - so try them all. 

  • Kath_P's avatar
    Kath_P
    Forum Team
    24 days ago

    Hi Stythinator, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having an issue with your WiFi connection. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

    I have sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Many thanks,