Forum Discussion

behock's avatar
behock
Joining in
6 months ago

free new hub

Hi any one who had a email offering you a new hub 4, had any luck getting one

had a Email asking me if i would like a new hub 4 at no extra cost as i have a old hub, so i clicked the link picked a date, but still no notification as of it being sent to me. did ring up and they said send them the email i received from virgin-media and some one would ring me back but never did

heaving a lot problems with old hub keeps dropping WIFI so could do with one that works

thanks

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    6 months ago

    Which model Hub do you have? If it's less than a Hub3 a replacement will be needed for digital voice. 

    If you get a phone call about this, be careful that this isn't wrapped up with a contract extension or speed upgrade that you don't need. A replacement hub should not affect your contract in any way. 

  • behock's avatar
    behock
    Joining in
    6 months ago

    Hi it was just a email don't know what hub i have must be 10+ years old

    Hello 

    We’re always looking for ways to improve your service, and we’ve noticed you’ve got one of our older Hubs. So, we’d like to offer you our Hub 4 – at no extra cost.

    It’s designed to work with faster speeds, and comes with self-optimising Intelligent WiFi as standard – regularly checking your WiFi and choosing the least busy connection for you, so you can always enjoy fast and reliable WiFi around your home.

    There’s no need to change your current package – we’ll simply send you the Hub in the post.

    Claim yours as part of your broadband service.

    • jbrennand's avatar
      jbrennand
      Very Insightful Person
      6 months ago
      behock wrote:

      Hi it was just a email don't know what hub i have must be 10+ years old

      Hello.

      The type is printed on the base sticker.  If its >10 years old it may be a "superhub" which needs changing if they are planning to move you over to the digital phone line platform.  However, they could issue you with a refurbished Hub3.

      • Cardiffman282's avatar
        Cardiffman282
        Trouble shooter
        6 months ago

        Yup no guarantee that the replacement hub - be it a 3 or 4 - will be new. More likely it will be a wet wiped refurb.

    • Ashleigh_C's avatar
      Ashleigh_C
      Forum Team
      6 months ago

      Hi there behock 

      Thank you so much for your post and welcome to the community forums, it's great to have you here. 

      I am so sorry you have faced this issue with your new Hub and thank you to our community team for their help and advise here so far. 

      I would be happy to take a closer look into this with you via a private message. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
       

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    6 months ago

    If you wait here, a VM person should be able to pick this up and advise. 

  • WelshGasman's avatar
    WelshGasman
    Superfast
    6 months ago

    I cannot find my email, perhaps I had a letter?, anyway I responded and received a Hub 4 within a week.

    That was back in April. I managaed to find the Yodel email.

    I too had an old hub for years.

    Your Virgin Media parcel is on its way to you.