Flashing red light on router

If you have no broadband connection at all (including via cabled ethernet) you should avoid calling the problem a loss of 'wi-fi'. It will confuse some VM support agents who reply heavily on scripted responses.

It can take up to several days for a VM person to reply on here.

Try the automated service status number 0800 561 0061 to check for any faults in your area.

If nothing is reported, phone it in as a fault. Even then, it is unlikely you will get a next day VM tech so you should start thinking about some alternative plans for your work connectivity.

I've had just about the same problem for a while now, I've got no Internet connection, and I've very little TV package access. The TV channels take about an hour to respond. I've checked all the connections, but have still got the flashing lights on the hub and channel box. Virgin Media are stating that my services are working properly, but also state there is a connection issue, and they can't find my WiFi hub. The connection issue is an ongoing problem, that has been getting worse over time, just can't understand what the problem can be apart from a Virgin service issue..

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

Hi emmaneill & Steve6611 👋.

Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues you are facing with your Hub. Can we ask since your post have you been able to get this resolved or are you in need of further assistance?

Please let us know.