Hi,
I am in need of an engineer visit to replace the cable from my external brown (drop box?) to my indoor wall socket as it looks like the fibre optic cable has been damaged during recent building work when the cable was put back in the the wall socket box. The router red light is flashing, I've tried a reset, plugging / unplugging cables.
Can I request a visit via the forum, or chat?
See this
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There are a few options. Firstly call it in on the “faults” line - on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate). Use option 2 (faults), dont press any other buttons when offered and you should be in the queue for the next agent.
If you get cut off after an automated reboot cycle, just call back in a couple of minutes as the system should know that you have just been on and it hasn’t helped and put you in the queue.
Try now, but calling at 08.00 midweek (09.00 Sun) is the best time to get through quickly at busy/closed times you may get redirected to offshore - hence calling early is best.
You can text VM on 0753 305 1809 include account name/number and what the issue is, there is also a “Chat” option on their website - but note that replies usually take longer. Or you can speak to the team on WhatsApp by logging into your online account via a mobile handset and there will be a link to speak to VM by Whats App (the number is 0780 3089 684 ) - you can use the same number for their other social media platforms too (TwitX/Fbook. etc) - so try them all.
FINALLY… A VM person will pick this up on here and respond, but it can take a few days for them to get here.
Hey dwygfyjg, thank you for reaching out and a warm welcome to the community I am so sorry to hear you are having some connection issues.
I can see you've spoke to the team, since this post did they manage to help at all?
Hi Matt,
I did raise the issue and was told external issues normally are resolved within 48 hours and it would be raised with the team, though I have not had any further contact so I am not sure if there was some confusion into what exactly the problem was. Would it be possible to confirm if an engineering visit has/ will be booked please?
Hello again, sorry for the delay in getting back to you.
Can we please ask if everything is okay now with your service?
Gareth_L
