Forum Discussion
Hey dwygfyjg, thank you for reaching out and a warm welcome to the community I am so sorry to hear you are having some connection issues.
I can see you've spoke to the team, since this post did they manage to help at all?
Hi Matt,
I did raise the issue and was told external issues normally are resolved within 48 hours and it would be raised with the team, though I have not had any further contact so I am not sure if there was some confusion into what exactly the problem was. Would it be possible to confirm if an engineering visit has/ will be booked please?
- Gareth_L2 months agoForum Team
Hello again, sorry for the delay in getting back to you.
Can we please ask if everything is okay now with your service?
Gareth_L
- dwygfyjg2 months agoJoining in
Hi Gareth,
No my service is still unavailable. I will need an engineer visit to replace/ fix the broken fibre optic cable.
Kind regards,
Dan- dwygfyjg2 months agoJoining in
Update - Issue Fixed
I replaced the LC/APC to LC/APC fibre optic cable from the interior wall socket to the external junction box and the issue has been resolved.
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