We've had a area wide power-cut and my broadband hasn't come back up since the power was restored.
My Hub3 has a green flashing light and the WiFi light is solid green. I've tried the standard power off/check connections etc, but the router returns to the same state.
Any advice or support would be appreciated, thanks.
Thanks for the quick reply. The service status phone line reports no issues in my area. Performing an online check reports "The WiFi Hub isn’t connected properly" and takes me through the steps to reboot etc. The final step asks which Hub lights are flashing, but when I select "none of above" it states I need an engineer visit! However, most of what I've read online suggests a green flashing light indicates a network service issue.
It's possible that the power cut has also affected the local VM cabinet(s)
Have you used the /check-services/ function to check for any known reported problems in your area? You can also a run a test on your equipment from there.
If nothing is showing you could also try the automated Service Status number 0800 561 0061. This is generally better as it gives details of more local issues down to postcode level.
