Forum Discussion

Shevchelios's avatar
Shevchelios
Joining in
6 months ago

External cable cover

 the external cable cover is missing how do I get a replacement please?

  • Hi Shevchelios, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

    Taking a look at the picture you've posted, the box is intact. There wouldn't be a further cover over the black cable itself. If the box has actually gone, can you post an up to date picture for us to help further please?

    Thanks, 

    • Shevchelios's avatar
      Shevchelios
      Joining in

      Hi. Thank you for the reply. I mean the cover is missing where the cable that enters the wall on the right, that is covered in silicon.  It had a black plastic cover on it when the engineer installed it.

      • Martin_N's avatar
        Martin_N
        Forum Team

        Thank you for that information. We can certainly look to get someone out to check this over. 

        I will private message you now.

        ^Martin