Experiencing minimal packet loss and frequent ping spikes

What time do you normally game? Regardless the BQM is pretty bad across the piece. 

Check for local faults on 0800 561 0061. I wonder if this will actually turn out to be local network congestion (less common than it used to be on here). 

Hi ian60,

Thanks for your post and welcome to our community.

We're sorry to hear about the issues you're having with the service. 

Is the issue affecting single or multiple devices?

Are you using any 3rd party networking equipment?

When the connection is lost, do all devices lose connection at the same time?

Please pop back to us when you can.