Forum Discussion

biting's avatar
biting
Joining in
5 months ago

Anyone experiencing router crashing frequently when playing BO6 on PC?

So twice in the last 24 hours my router has crashed and my entire internet has gone down when playing the new call of duty black ops 6, only happens when playing this title through xbox gamepass on pc, the game will freeze for 10 seconds mid match then my entire internet will crash forcing me offline for roughly 5 minutes until the router corrects itself, when looking at the virgin app it says "intermittent signal in your area"

Any ideas what could be causing this?

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    5 months ago

    Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.

    Note if there are area faults, VM will not send a technician until all issues are resolved.

  • Client62's avatar
    Client62
    Alessandro Volta
    5 months ago

    Does "my router" mean a 3rd party Router that you have supplied is crashing ?

    If not, which model of VM Hub is involved and what is in the Hub's Log tab at the time of the crash ?

  • 1Wilsonn's avatar
    1Wilsonn
    Joining in
    5 months ago

    I have the same issues with HUB5 internet just goes down for no reason COD gives hueneme - concord error which implies poor internet connection which shouldnt be a thing with 1GB down 100MB up. My internet in my whole house stays up but on my PC there is no internet access when playing certain games i have to restart over and over till the game decides to stay connected. This isn't the only game that has issues for me either Arena Breakout does the same and the Delta Force game all have internet issues when launching the game. Something is clearly wrong with the hub 5 i have a few mates who play the same games on the HUB4 and have 0 issues 

  • 1Wilsonn's avatar
    1Wilsonn
    Joining in
    5 months ago

    Also for the record my PC is fully uptodate i have tried many different network drivers tried using wifi instead of cable etc all has the same outcome

  • 1Wilsonn's avatar
    1Wilsonn
    Joining in
    5 months ago

    I understand the difference, once im connected i stay connected with 0 issues on start up though the games make my internet drop connection it only happens with 3 specific games. I can browse my phone on the same connection no issues and all other devices in the house also work during this time. The latency until i open 3 specific games is perfectly fine and stays stable most local games i have around 12 ping and i never get packetloss.

    • carl_pearce's avatar
      carl_pearce
      Superstar
      5 months ago
      1Wilsonn wrote:

      I understand the difference, once im connected i stay connected with 0 issues on start up though the games make my internet drop connection it only happens with 3 specific games. I can browse my phone on the same connection no issues and all other devices in the house also work during this time. The latency until i open 3 specific games is perfectly fine and stays stable most local games i have around 12 ping and i never get packetloss.

      You said:

      1Wilsonn wrote:

      which implies poor internet connection which shouldnt be a thing with 1GB down 100MB up.

      Which implies you believe a fast internet connection meant you wouldn't have issues with gaming.

      Try setting up a BQM.

  • 1Wilsonn's avatar
    1Wilsonn
    Joining in
    5 months ago
    www.thinkbroadband.com/broadband/monitoring/quality/share/c6cc255abd759dd1793572fd46b6cb97d8161959-03-11-2024
  • 1Wilsonn's avatar
    1Wilsonn
    Joining in
    5 months ago
    www.thinkbroadband.com/_assets/speedtest/button/1730666849833730255.png

     

    • Vikki_M's avatar
      Vikki_M
      Forum Team
      5 months ago

      Hi 1Wilsonn,

      We're unable to view those links.

      If you've set up a BQM, please post the results on this thread here and we can advise further. 

      Please blank out the IP or change the name of the monitor so this isn't visible. 

      If you have any further questions, please pop back to us. 

  • 1Wilsonn's avatar
    1Wilsonn
    Joining in
    5 months ago
    [url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/a883dcb49e96f94c8ca032abf02979f63b33895d][img]https://www.thinkbroadband.com/broadband/monitoring/quality/share/thumb/a883dcb49e96f94c8ca032abf02979f63b33895d.png[/img][/url]
    • Daniel_Et's avatar
      Daniel_Et
      Forum Team
      5 months ago

      Hi 1Wilsonn, thank you for your response.

      In order to discuss this with you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

      If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

      Regards,
      Daniel

  • Johnty14's avatar
    Johnty14
    Joining in
    2 months ago

    Hi all, after playing Black Ops 6 since its release with no problems, last night I lost connection during a game and can now no longer log in! The game now starts but it can’t retrieve any information from the servers!

    • Robert_P's avatar
      Robert_P
      Forum Team
      30 days ago

      Hello Johnty14

       

      Sorry to hear of the issues experienced whilst gaming, we appreciate you taking the time to raise this via the forums.

       

      We were made aware of some issues relating to this over the weekend but have been advised this is now resolved, if you're still experiencing issues let us know and we can support further.