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sullyzk's avatar
sullyzk
Joining in
9 months ago

Ethernet dropping out consistently on my hub 5

Hi All,

 

I'm having this issue where I keep getting major disconnects during gameplay on an ethernet cable and when streaming on the TV/ipad at night the Wi-Fi just completely drops. I have tried to Power the router on and off, factory reset and I have scheduled an engineer to come today. Below I have attatched my network monitor to show you some of the spikes I get although I gamed from about 5 til a bout 8:30 yesterday. The ethernet is connected to a port which I then plug in upstairs. I have changed the ethernet cables atleast 3-4 times as I thought this could be the problem on that side. Any advice is appreciated I am at wits end with it all now. Any information I could also pass to the engineer that you guys thing would help him would be awesome also.

 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/fbd531d559bb202cf648cd88635930d965d7b663

 

Thanks 

SK

  • 22-05-2024 09:33:08
    notice
    GUI Login Status - Login Success from LAN interface
    21-05-2024 17:51:12
    critical
    Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    21-05-2024 17:51:12
    critical
    16 consecutive T3 timeouts while trying to range on upstream channel 8;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    21-05-2024 17:50:05
    critical
    Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    21-05-2024 17:17:17
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    GUI Login Status - Login Success from LAN interface
    21-05-2024 17:16:42
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    GUI Login Status - Login Fail from LAN interface
    21-05-2024 14:06:44
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    21-05-2024 13:02:57
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    21-05-2024 02:24:48
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    21-05-2024 01:21:00
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    20-05-2024 13:39:04
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    20-05-2024 04:04:45
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    19-05-2024 20:40:07
    error
    DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    19-05-2024 13:11:25
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    19-05-2024 11:03:48
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    19-05-2024 10:00:00
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    19-05-2024 08:56:11
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    19-05-2024 06:48:33
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    19-05-2024 05:44:45
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    18-05-2024 13:47:35
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    18-05-2024 12:43:46
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    18-05-2024 10:36:07
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    18-05-2024 09:32:19
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    18-05-2024 06:20:53
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    18-05-2024 04:13:16
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    17-05-2024 22:54:13
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    17-05-2024 21:50:24
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    17-05-2024 20:46:35
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    17-05-2024 18:38:58
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    17-05-2024 14:23:43
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    17-05-2024 04:49:25
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    17-05-2024 00:42:14
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    REGISTRATION COMPLETE - Waiting for Operational status
    17-05-2024 00:42:10
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    17-05-2024 00:42:05
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    17-05-2024 00:41:57
    warning
    DHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    • sullyzk's avatar
      sullyzk
      Joining in
      downstream
      1
      330000000
      6.4
      41
      QAM 256
      25
      2
      138000000
      6.8
      41
      QAM 256
      1
      3
      146000000
      6.6
      41
      QAM 256
      2
      4
      154000000
      6.5
      41
      QAM 256
      3
      5
      162000000
      6.4
      41
      QAM 256
      4
      6
      170000000
      6.1
      41
      QAM 256
      5
      7
      178000000
      6
      41
      QAM 256
      6
      8
      186000000
      6.1
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      QAM 256
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      9
      194000000
      6.2
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      QAM 256
      8
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      11
      210000000
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      QAM 256
      12
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      QAM 256
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      15
      242000000
      6.1
      41
      QAM 256
      14
      16
      250000000
      5.8
      41
      QAM 256
      15
      17
      258000000
      6
      41
      QAM 256
      16
      18
      266000000
      6.3
      41
      QAM 256
      17
      19
      274000000
      6.7
      41
      QAM 256
      18
      20
      282000000
      6.8
      41
      QAM 256
      19
      21
      290000000
      7
      41
      QAM 256
      20
      22
      298000000
      6.9
      41
      QAM 256
      21
      23
      306000000
      6.8
      41
      QAM 256
      22
      24
      314000000
      6.6
      41
      QAM 256
      23
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      322000000
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      41
      QAM 256
      24
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      6.3
      41
      QAM 256
      26
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      346000000
      5.8
      41
      QAM 256
      27
      28
      354000000
      5.4
      41
      QAM 256
      28
      29
      362000000
      5.4
      41
      QAM 256
      29
      30
      370000000
      5.4
      41
      QAM 256
      30
      31
      378000000
      5.5
      41
      QAM 256
      31

               

      1
       
      41
      30
      198
      2
       
      41
      67
      164
      3
       
      41
      84
      148
      4
       
      41
      98
      135
      5
       
      41
      4
      0
      6
       
      41
      107
      125
      7
       
      41
      91
      130
      8
       
      41
      123
      105
      9
       
      41
      120
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      10
       
      41
      116
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      41
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      13
       
      41
      104
      127
      14
       
      41
      85
      147
      15
       
      41
      86
      150
      16
       
      41
      84
      144
      17
       
      41
      74
      159
      18
       
      41
      62
      172
      19
       
      41
      48
      184
      20
       
      41
      34
      197
      21
       
      41
      40
      189
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      194
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      41
      26
      207
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      41
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      41
      65
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      30
       
      41
      67
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      31
       
      41
      73
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      37
      94
      4K
      1840
      QAM 4096
      1108

                 

      37
       
      42
      7.4
      339981329
      42
  • upstream
    0
    49600000
    47.3
    5120
    QAM 64
    1
    1
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    2
    36600000
    47
    5120
    QAM 64
    3
    3
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    47
    5120
    QAM 64
    4
    4
    23600000
    47
    5120
    QAM 64
    5

               

    0
    ATDMA
    0
    0
    0
    0
    1
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    0
    0
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    2
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    3
    ATDMA
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    4
    ATDMA
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    0
    0
    0

             

    6
    10.4
    42.5
    2K
    QAM 256

               

    6
    OFDMA
    208
    74000000
    18
    0
    • RT123's avatar
      RT123
      Up to speed

      Let the engineer know about the PostRS errors on the downstream (this is particularly important as the BQM shows significant packet loss at one point)

      • sullyzk's avatar
        sullyzk
        Joining in

        Thank you, I will note that down and when he arrives mention it to him. Does it look likely to be a problem on there end due to that?

  • UPDATE: Engineer hasn't come at 12-4 time slot allocated. Sat here for 4 miserable hours. It appears I had another lag spike and the packet loss is still there. Frusturated because I've now wasted a day sat in, when I could have done my other errands. Is it possible that they come after the 4 o'clock allocated slot? Who knows? We will find out shortly. 

  • UPDATE 2: Engineer tuned up at 6 for what was meant to be a 12-4 appointment. To be fair, they're probably really busy and I can't be mad at them being overloaded. He asked me what had gone on I mentioned the PostRS errors and the sudden packet loss every 5-10 times a day and he said its likely you have a dodgy refurb Hub so he's swapped that for a brand new hub 5 and so far all seems to be working well. He did check all my cabling and he said that appears to be looking fine and theres no visible signs of damage in my house, to the cabinet. I have updated the thinkbroadband monitor to reflect the change and now only time will tell. I will check the logs in a few days to see whether the pre/post rs errors have gone away. All in all looks good.